 |
|||
What We Do |
Who We Do It For |
How We Do It |
Contact Info |
|
Logistic of a Work Order - Our standard mode of operation for a time and Material work order is as follows: A request is received via a telephone call, email fax etc. to perform a task. The level of urgency is discussed to understand if the request/issue is something that needs to be addressed right away. If the issue is urgent then we dispatch someone right away. Some clients request a 2 hour response time. We can generally met that. We use an electronic dispatching system. The service call/work order description is entered into our electronic work order system and the work order is transmitted via email to the technician in the field. If the issue can wait then the idea is to bundle several tasks into one trip to get more bang for the buck. The technician/maintenance person arrives and performs the tasks at hand and then continues on with his other duties. Work order completion data is entered into the work order system. Costs Time and Rates The hourly rates vary in accordance with a sliding scale commensurate with the task required. Our normal Standard rates are published on The CBS Services Rates Sheet. Drive time - Half of the driving time to the location and half of the travel time leaving is included in summation for the total time used. There is a one hour minimum time use. The time is summed and the Task level of the service (along with the hourly rate) is presented on the system invoice. Vehicle usage Trip and vehicle usage fee - A flat $35 is taken per trip, this accounts for vehicle wear and tear and the price of gasoline. Material and Parts Parts needed can be stocked by the owner/manager or they can be purchased by us on a case by case basis. If purchased by CBSI then the cost will be reflected on the invoiced cost for the job. Invoicing and Payment Once work is the field reports and other data is then uploaded automatically, merged and placed in the Companies Quickbooks Accounting System. Invoices are emailed to the end user customers. Payment - Payments are expected to be received in accordance with the time frames specified on the invoice. Reporting. Complete facility and component level work order history is available, reportable with standardized reporting options available. Customized Reports can be generated for a negotiated cost to account for the upfront cost to design and program |
|||